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April 22, 2005
I am not amused.
T-Mobile's rebate company, Young America (which by the way is just the lamest name EVER), sent me a letter today. It very politely informed me that "We regret that we are unable to process your request as received. The 10 digit T-Mobile wireless number you provided is not valid or found in our data base at this time your request was processed."
First off--"...at this time your request was processed." makes no sense.
But my real complaint is this--how can the number I provided not exist when this letter shows up the SAME DAY as the actual BILL from the company that holds the account? Shouldn't these two letters have caused some sort of time/space continuum error by sharing space in the same mailbox together? At the very least I think I shouldn't have to pay my bill since the number doesn't exist.
Elizabeth, the T-Mobile rep who helped me on the phone confirmed that I do, indeed, have an account with T-Mobile and I should contact Young America immediately so they can confirm it with T-Mobile via phone. However, Young America has annoyed me further by closing before my mail is even delivered. Now, after waiting 8 weeks for a rebate (and checking on it two weeks ago and being assurred that "It is in process") I must wait through the weekend to vent my righteous anger upon discuss this issue further with a Young America customer service representative.
Posted by Ensie at April 22, 2005 06:09 PM
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