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April 29, 2005

I Knew It Was $100!

After dealing with Young America and T-Mobile the other day, I figured I'd have an uphill battle when I actually got ahold of one of them in person on the phone. Not so. They were surprisingly helpful once we figured out what the problem was.

It turns out that the entire problem stems from Jorge F. Jorge is a high school student working at some crappy mall kiosk selling phone. When we decided to uprade Frinklin's phone on February when his original one-year contract was up, we decided to go to that crappy mall kiosk to do our upgrading. That was obviously a mistake.

Jorge was helpful at the time, and I certainly trusted him, however, he really fucked everything up. While pondering the phone upgrade Jorge informed me that although the phone we wanted was usually $200, they would knock off $50 automatically, making it's cost only $150. Then, we would receive a $100 upgrade rebate, making the phone only $50. After that, we would finally get a $25 credit on the T-Mobile bill, which would show up within a couple of months. We decided to go for it, after all it's a $200 phone for only $25. We had to pay $150 up front, and Jorge helped us fill out the rebate paperwork.

Upon arriving home later that day, I finished the rebate paperwork and noticed that it stated that the rebate was only $50, not $100. I figured it must have been a hearing issue on my part, even though "fifty" and "one hundred" sound completely different. The required barcodes and receipts went into an envelope, and the envelope went off to be processed (please allow 8 - 10 weeks for processing).

Six weeks later I checked the T-Mobile website to view the status of my expected rebate. I got what I expected "Your rebate is still being processed." While on the website, I also verified the available upgrade rebates available at the time we got the new phone and lo and behold--we were eligibe for a $100 rebate! I e-mailed T-Mobile, asking why we had only been given the $50 rebate paperwork. The reply I received had some vague reasoning that the $50 rebate is the one we should have received, so stop complaining! We don't like you! Go away!" [italics added by me, obviously]

I continued to wait, patiently, for my $50. Instead, the letter rejection letter discussed in the previous post arrived. It took four phone calls, but Young America, at last, figured out the reason our rebate was kicked out of the system. It turns out Jorge had given me a "new account" rebate as opposed to the "upgrade" rebate. I also found out that the rebate should have been $100, another paperwork error of Jorge's. After much discussion, the ($100!) rebate request has been resubmitted and a check should be issued within four weeks.

In other "upgrade" feature news; I've left two messages with Jorge about the $25 credit we still haven't received. His supervisor has yet to called me back. I'm wondering if it's worth another round of phone calls and arguing...

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